Your privacy is important to us at XLINGUA. We handle your data with the highest care and in strict accordance with the law.
Data Controller
- XLINGUA GmbH, based in Switzerland, is the responsible controller for your personal data.
- If you have questions regarding data protection, you can contact us at support@xlingua.ch.
- We process data in compliance with the Swiss Federal Act on Data Protection (FADP) and, where applicable, the EU General Data Protection Regulation (GDPR).
Data We Collect
- Registration Data: Name, email address, phone number, and password (encrypted).
- Learning Data: Placement test results, course progress, attendance, and certificates.
- Interaction Data: Messages in the chat, AI-tutor interactions, and feedback provided.
- Payment Data: Transaction details processed via Stripe (we do not store full credit card numbers).
- Technical Data: IP address, device type, and app usage statistics to improve performance.
Purpose of Processing
- To provide our language learning services and manage your enrollment.
- To personalize your learning experience using our AI-driven features.
- To facilitate communication between students, teachers, and support.
- To process payments and fulfill legal accounting requirements in Switzerland.
- To send important service updates and, with your consent, promotional materials.
Data Sharing & Third Parties
- Stripe: For secure payment processing.
- Zoom: For conducting online video lessons.
- OpenAI: To power our AI study and translation features (data is sent anonymously where possible).
- Firebase: For hosting, push notifications, and app stability monitoring.
- We never sell your data to third parties for marketing purposes.
Data Security
- All data transmission is encrypted using industry-standard TLS/SSL technology.
- Data is stored on secure servers located in Switzerland or the EU.
- We implement strict access controls to ensure only authorized personnel can handle personal data.
- Regular security audits are performed to protect against unauthorized access or loss.
Your Rights
- The right to access and receive a copy of your personal data.
- The right to rectify inaccurate information.
- The right to request deletion of your data (right to be forgotten).
- The right to object to or restrict processing of your data.
- The right to data portability in a structured, machine-readable format.
Cookies & Tracking
- We use essential cookies to keep you logged in and remember your preferences.
- Analytics tools help us understand how the app is used to improve user experience.
- You can manage cookie settings through your browser, though some features may be limited.
Have questions about your data?
Our data protection team is here to help. Reach out to us anytime.