Welcome to XLINGUA!
By registering for any XLINGUA course, you agree to the following terms and conditions.
1
Registration & Enrollment
- Registration is completed through the XLINGUA App or website.
- Course participation begins upon payment confirmation.
- Placement tests are required for all non-beginner levels to ensure accurate group placement.
- All classes are subject to minimum group size requirements (3 participants).
2
Courses & Class Format
- Group classes consist of 3–6 students and last 90 minutes each.
- Private sessions last 60 minutes and can be 1:1 or 2:1 (second person free).
- Lessons are held online via Zoom, accessible directly through the XLINGUA App.
- No in-person classes are offered, except for company courses.
- No classes take place on Swiss public holidays; these are added to the end of the course.
3
Attendance & Make-Up Policy
- Missed group classes can be made up by joining another group during the same course period (subject to availability).
- Private sessions can be cancelled or rescheduled up to 24 hours in advance via the app. Late cancellations or no-shows are charged in full.
- Students must ensure they have a stable internet connection, webcam, and microphone for each session.
4
Payment Terms
- Course fees must be paid in full via credit card (Stripe) or by invoice (companies only).
- Payment in installments is available (+5%), automatically billed monthly.
- Special offers and discounts are not applicable for installment payments.
- All prices are in CHF (Swiss Francs) and include access to all app features and study materials.
5
Refund & Transfer Policy
- No refunds are issued once a course is purchased.
- Courses may be transferred to a friend or family member free of charge by notifying support.
- In cases of illness or emergencies, an Emergency Voucher equal to the remaining value may be issued upon proof.
- Vouchers are valid for 12 months and may be transferred once.
- All refund or voucher requests must be made in writing to XLINGUA Support.
6
Certificates & Learning Materials
- Upon completion of a package, students receive an XLINGUA Certificate showing attendance and CEFR level.
- Custom course materials and teacher resources are always included at no extra cost.
- Certificates are automatically stored and downloadable via the student dossier.
7
Technology & Platform Use
- The XLINGUA App is required for participation.
- Students agree to maintain confidentiality and not share login details with others.
- Unauthorized recording or distribution of class sessions or materials is strictly prohibited.
- XLINGUA reserves the right to remove any participant who violates these rules or disrupts class activities.
8
Teacher Substitution & Course Continuity
- If a teacher is unavailable, XLINGUA will provide a qualified substitute.
- If no substitute is available, the class will be rescheduled or added to the end of the course.
- XLINGUA reserves the right to change teachers, schedules, or groups when necessary to maintain quality and progress.
9
Feedback & Quality Assurance
- After the 3rd session, students will receive a feedback request.
- XLINGUA encourages open communication—any dissatisfaction will be addressed promptly, including possible teacher reassignment.
10
Referral Program
- Recommend XLINGUA to friends and receive a 10% voucher once your referral registers and names you in the app.
- The voucher is non-transferable, valid for 12 months, and cannot be combined with other discounts.
11
Data Protection & Privacy
- Personal data is handled in accordance with Swiss data protection law.
- Information is used solely for educational and administrative purposes.
- Students can request data deletion at any time by contacting support.
12
Limitation of Liability
- XLINGUA is not responsible for internet outages, device failures, or third-party service interruptions.
- Course results depend on individual effort, attendance, and participation.
- Liability for any indirect or consequential damages is excluded to the extent permitted by law.',
13
Governing Law & Jurisdiction
- These Terms and Conditions are governed by Swiss law.
- The place of jurisdiction is Zurich, Switzerland.
By completing registration, you confirm that you have read, understood, and agree to XLINGUA's General Rules & Conditions